VILLAMINE – RENTAL AGREEMENT AND TERMS & CONDITIONS

1. PARTIES AND PURPOSE OF THE AGREEMENT

This agreement governs the reservation and accommodation terms between the person booking a villa or apartment through www.villamine.com or by contacting VILLAMINE directly (hereinafter referred to as the “Guest”) and VILLAMINE, acting as an intermediary for the respective accommodation.

VILLAMINE facilitates the rental of accommodation owned by various property owners and is responsible for presenting the properties, coordinating reservations, and providing assistance throughout the guest's stay.

The Guest confirms that they have reviewed and accepted the accommodation description, prices, and contractual terms before completing the booking.

The statutory rights of both parties remain unaffected.

2. RESERVATIONS AND PAYMENT TERMS

Reservation requests may be submitted through www.villamine.com, by telephone, email, or other communication channels provided by VILLAMINE.

To secure and confirm a reservation, a deposit of 30% of the total accommodation price is required.

The deposit can be paid securely by credit card or Apple Pay using a payment link provided by VILLAMINE.

The remaining 70% of the accommodation price can be paid using either of the following methods:

• By credit card or Apple Pay no later than seven days before check-in.

• Alternatively, in cash upon arrival or at check-in.

A reservation is considered confirmed once VILLAMINE has accepted the booking request and the required deposit has been successfully received.

The Guest will subsequently receive written booking confirmation containing the essential reservation details.

Until the required deposit has been received, a provisional reservation is not considered binding, and availability for the requested dates cannot be guaranteed.

3. CANCELLATION AND REFUND POLICY

The Guest may cancel their reservation by submitting a written cancellation request. Cancellation requests may be submitted by email or through other written communication channels accepted by VILLAMINE.

Cancellation at least 30 days before check-in:

The reservation may be cancelled free of charge. All payments already made will be refunded in full within 14 days of receipt of the cancellation request.

Cancellation less than 30 days before check-in:

The deposit amounting to 30% of the total accommodation price will be retained. No additional cancellation fees will be charged.

If the Guest has already paid more than 30% of the total accommodation price, the amount exceeding 30% will be refunded within 14 days.

Refunds will be processed through the original payment method whenever possible.

If a confirmed reservation cannot be fulfilled for reasons attributable to VILLAMINE or the accommodation provider, the Guest may be offered a suitable alternative property.

If the Guest declines the alternative, all payments received for the unfulfilled reservation will be refunded. The Guest's statutory rights remain unaffected.

Cases of force majeure are subject to the applicable legal provisions.

4. SECURITY DEPOSIT (DAMAGE DEPOSIT)

Depending on the features and characteristics of the booked property, a refundable security deposit ranging from €100 to €500 may be required.

The exact security deposit amount will be communicated to the Guest before the reservation is completed and specified in the booking documentation.

Unless otherwise expressly agreed in writing, the security deposit is collected in cash upon check-in.

At the end of the stay, the property will be inspected.

If no damage or missing items are identified, the security deposit will be refunded in full at check-out.

In the event of documented damage beyond normal wear and tear for which the Guest is responsible, the relevant costs will be recorded and explained to the Guest.

Any legally recoverable damage costs may be deducted from the security deposit.

Normal wear and tear resulting from ordinary use does not constitute damage.

If proven damage exceeds the security deposit amount, the statutory rights of both parties remain unaffected.

If the Guest leaves before a joint inspection can take place, or an inspection cannot be completed for operational reasons, the deposit will be refunded after the inspection using a payment method agreed upon with the Guest.

5. CHECK-IN AND CHECK-OUT

The standard check-in time is from 4:00 PM (16:00).

The standard check-out time is no later than 10:00 AM (10:00).

Early check-in or late check-out is subject to availability and prior agreement.

Arrivals after 9:00 PM (21:00) are possible by prior arrangement with VILLAMINE.

Guests are kindly requested to communicate their estimated arrival time in advance.

Upon check-out, the property must be vacated and all personal belongings removed.

Any proven losses resulting from a delayed departure for which the Guest is responsible will be handled in accordance with applicable law.

6. OCCUPANCY AND NUMBER OF GUESTS

The maximum permitted occupancy of each villa or apartment is stated in the respective property description.

The number of guests agreed upon at the time of booking and the property's maximum occupancy must not be exceeded. Children and infants are included when determining occupancy.

Any changes to the number of guests must be communicated to VILLAMINE in advance.

Additional overnight guests may only be accommodated with prior approval from the property owner or the responsible accommodation provider.

In the event of occupancy violations, the contractual and statutory rights of both parties remain unaffected.

7. CLEANING, MAINTENANCE AND INCLUDED SERVICES

Standard end-of-stay cleaning is always fully included in the accommodation price for every reservation.

No additional fee will be charged for standard final cleaning.

Mid-stay cleaning and additional changes of towels or bed linen are included free of charge only if expressly stated in the property description or booking confirmation.

Additional services requested by the Guest may be provided for a fee communicated in advance.

For properties with swimming pools or gardens, regular maintenance and cleaning are carried out by authorized personnel.

Where maintenance personnel need access to the property or grounds, access will be coordinated with due consideration for the Guest's privacy, except in emergencies.

Electricity, water, and the use of the property's existing standard internet connection are included in the accommodation price.

Additional services such as pool heating, sauna facilities, or similar special amenities may incur extra charges unless expressly included in the booking.

Any applicable additional costs will be clearly communicated before the reservation is confirmed.

8. PETS AND SMOKING

Unless otherwise stated in the respective property description, pets are not permitted.

Smoking is prohibited in all enclosed indoor areas of the accommodation.

Any proven damage resulting from a breach of these rules for which the Guest is responsible will be handled in accordance with applicable law.

9. PRICES AND ADDITIONAL SERVICES

Accommodation prices are displayed on the relevant property listing and in the individual booking offer.

Before completing the reservation, the Guest will be informed of the total accommodation price, any applicable additional service charges, and the refundable security deposit.

Standard final cleaning is included in the total accommodation price.

Optional services such as pool heating, private airport transfers, or other additional services may be charged separately.

Mandatory additional charges that were not disclosed to the Guest before the booking was confirmed may not be imposed unilaterally afterward.

10. SWIMMING POOLS

The water temperature of outdoor swimming pools depends on the season, weather conditions, and other external factors.

For properties without pool heating, a specific water temperature cannot be guaranteed.

For properties equipped with pool heating, the availability, scope of service, any specified target temperature, and applicable additional charges will be stated in the property description or booking confirmation.

Guests are required to observe all applicable swimming pool safety precautions.

Children must not be left unattended in or around the swimming pool.

11. RESPONSIBILITIES OF VILLAMINE

VILLAMINE undertakes to exercise reasonable care in presenting accommodation information, coordinating reservations, and communicating with Guests.

If technical defects, maintenance issues, or other problems arise during the stay, the Guest should inform VILLAMINE as soon as reasonably possible.

VILLAMINE will contact the relevant property owner or responsible service provider and coordinate the handling of the reported issue.

Reasonable steps will be taken to facilitate a solution within an appropriate timeframe. Safety-related issues will be given priority.

The responsibilities of VILLAMINE as an intermediary and the obligations of the respective accommodation provider will be determined according to the specific circumstances and applicable law.

All statutory rights and legal obligations remain unaffected.

12. RESPONSIBILITIES OF THE GUEST

The Guest agrees to use the accommodation and its furniture, electronic equipment, swimming pool facilities, garden areas, and other amenities with reasonable care.

Any damage occurring during the stay should be reported to VILLAMINE as soon as reasonably possible.

Guests must avoid excessive noise, disturbance to neighboring properties, and any unlawful activities.

Upon check-out, the property must be left in a condition consistent with normal and reasonable use.

Although standard final cleaning is included, proven damage or exceptional soiling beyond normal use for which the Guest is responsible may be assessed separately.

13. PRIVACY-PROTECTED AND CONSERVATIVE VILLAS

Properties classified on the VILLAMINE website as “Conservative Villa”, “Muhafazakâr Villa”, “Korunaklı Villa”, or otherwise described as privacy-protected offer specific privacy features.

This classification means that the relevant private swimming pool area is protected from outside view.

The term “Private Pool” alone does not mean that the pool area is shielded from outside view.

The specific privacy features of each property are described in its individual listing.

Guests with particular privacy requirements are encouraged to confirm these requirements with VILLAMINE before completing their reservation.

14. FORCE MAJEURE

Extraordinary events such as earthquakes, floods, fires, war, government restrictions, or other unforeseeable circumstances beyond the reasonable control of the parties may constitute force majeure where they prevent the performance of contractual obligations.

In such circumstances, both parties shall inform each other as soon as reasonably possible.

If a reservation cannot be fulfilled due to force majeure, suitable alternatives, changes of dates, or refunds will be considered in accordance with the specific circumstances and applicable law.

The statutory rights of both parties remain unaffected.

15. COMPLAINTS AND RESOLUTION OF ISSUES

Guests should report any problems encountered during their stay to VILLAMINE as soon as reasonably possible.

VILLAMINE will review the reported circumstances and coordinate further action with the property owner or responsible service provider.

Depending on the nature and extent of the issue, a resolution will be sought within a reasonable timeframe.

Complaints submitted after the stay will also be reviewed in light of the specific circumstances.

The Guest's statutory rights relating to complaints, remedies, and compensation remain unaffected.

16. INVOICING AND TAXES

The properties offered through VILLAMINE may belong to different individuals or legal entities.

Invoices and other legally required tax documents relating to intermediary services and accommodation payments will be issued in accordance with the legal nature of the relevant transaction and applicable tax regulations.

The Guest's statutory rights to receive the relevant invoices or documentation remain unaffected.

17. PRIVACY AND PERSONAL DATA

VILLAMINE processes personal data collected in connection with reservations and accommodation services in accordance with applicable data protection laws.

Personal data may be processed for purposes including reservation management, guest communication, coordination of accommodation services, payment processing, and compliance with legal obligations.

Where necessary and legally permitted, personal data may be shared with the relevant property owners, payment service providers, or competent authorities.

Further information regarding the processing of personal data is provided in VILLAMINE's separate privacy and data protection notices.

18. ACCESS, LOCATION AND ADDITIONAL INFORMATION

The location, accessibility, and surrounding amenities of each property are described in the relevant accommodation listing.

Some villas may be located along steep roads, narrow access routes, or in rural areas.

Where reasonably possible, such characteristics will be communicated before the reservation is confirmed.

Car rental may be recommended in certain areas. However, having a private vehicle is not a general requirement for all properties.

Distances stated in property descriptions may be approximate.

Guests with specific accessibility or transportation requirements are encouraged to verify the relevant information before booking.

Photographs and descriptions published on the website are intended to accurately represent the actual characteristics of the accommodation.

Guests may report any significant discrepancies or deficiencies to VILLAMINE.

Disruptions caused by weather conditions, third-party transportation providers, or public infrastructure will be assessed according to the specific circumstances and applicable law.

19. SPECIAL AGREEMENTS AND VALIDITY OF TERMS

Where special conditions for a particular property have been agreed upon in writing before the reservation is completed, those conditions will take precedence over conflicting general provisions to the extent legally permitted.

Mandatory statutory provisions remain unaffected in all circumstances.

If any individual provision of this agreement is found to be invalid or unenforceable, this shall not automatically affect the validity of the remaining provisions.

Any disputes will be subject to applicable law and the jurisdiction of the legally competent authorities.

20. ACCEPTANCE OF THE TERMS AND CONDITIONS

Before completing a reservation, the Guest will have the opportunity to review the essential accommodation information, total price, payment terms, cancellation and refund policy, and any applicable special agreements.

The contractual relationship relating to the reservation is established once the Guest has expressly accepted these terms and VILLAMINE has confirmed the reservation.

The statutory rights and obligations of both parties remain unaffected.